Terms and Conditions
Perth Window Cleaner – Terms & Conditions
Key Definitions
- “We” / “our” / “us” – Refers to Perth Window Cleaner.
- “You” / “your” / “client” – Refers to the person or business receiving our services.
Service Quotations
- We aim to complete cleans on the agreed date, though rescheduling may be required due to weather or unexpected circumstances. Clients will be notified promptly if changes are needed.
- At least 24 hours’ notice must be given to postpone a scheduled service.
- We work in most weather conditions, except where safety or cleaning quality could be affected. In these cases, the service will be rescheduled.
- If a service is delayed for more than 8 weeks, a re-survey and revised quotation may be required.
Window Cleaning Services
- General Requirements
- All windows must be properly closed before the scheduled clean. We cannot clean windows that are open or partly open.
- Please advise us if any glass is treated, specialist, or coated (e.g., privacy film, textured, Pilkington, or self-cleaning glass). We are not responsible for damage if this information is not disclosed.
- Glass Condition & Liability
- Our equipment and purified water are safe for use on untreated glass, but the cleaning process may expose pre-existing damage such as scratches or cracks. We are not liable for these historic issues.
- In the unlikely event of accidental damage caused by our team, the matter will be resolved under our insurance cover.
- All items for cleaning must be structurally sound. We do not accept liability for damage to faulty or deteriorated surfaces.
- Access & Safety
- Clear and unobstructed access must be available on the day of the clean. We do not move personal items or obstacles.
- Internal window cleaning requires free access; please ensure sills and nearby areas are cleared beforehand.
- We reserve the right to refuse any window or area we consider unsafe or inaccessible.
- Cleaning Methods & Limitations
- First-time pure water cleans may need two or three visits to achieve the best results, as residues from past methods may remain.
- Jet washing requires access to a working external water supply and a 13-amp power socket.
- Some marks (such as paint, glue, cement, or mastic) cannot be removed with pure water. Special cleaning for these can be quoted separately.
- We are not responsible for scratches that occur during removal of such substances, even when handled by trained staff.
- Material Restrictions
- We do not clean sills made of brick, stone, tile, or other surfaces that may damage our equipment.
- Conservatory roofs, balustrades, and panels are limited to glass cleaning only and are quoted separately.
- Fascia and soffit cleaning includes visible guttering and accessible areas behind.
- Jet Washing Disclaimer
- While jet washing removes most stains, some marks may remain. We are not liable for any loose or dislodged pointing that may occur during the process.
Scheduling & Weather Conditions
- All estimates are based on a site inspection and will be confirmed through a written quotation.
- Quotations remain valid for 28 days.
- Acceptance, whether verbal or written, confirms agreement to these Terms & Conditions.
Payments & Cancellation
Payment Terms
Payment is required on the day of service or within 10 days of receiving an invoice, unless otherwise agreed.
We accept card payments, cash, and online transfers.
In case of dispute, it is the client’s responsibility to provide proof of cleared payment.
Late payments may result in interest charges or recovery fees.
Cancellation & Offers
We may change or withdraw offers, promotions, or referral schemes at any time without notice.
Clients who cancel and later reopen an account will not be eligible for earlier offers.
We reserve the right to end services at our discretion without prior notice.
Notice Period
Residential clients must provide 7 days’ notice to cancel recurring services.
Commercial clients must provide 28 days’ written notice, unless under a fixed-term contract, in which case the full contract value is payable.
Failure to give proper notice will result in charges for scheduled work.
Satisfaction & Concerns
- We provide a satisfaction guarantee: any concerns must be reported within 24 hours to qualify for a free re-clean.
- Complaints received after this period will not be accepted.
Legal Information
- All services and disputes are governed by Australian law and fall under the jurisdiction of Australian courts.
Service Amendments
- We may update these Terms & Conditions at any time.
- The most recent version is always available on request.
- Errors and omissions excepted.